Telephone Operator

Job Title: Telephone Operator
Company: Novotel Abu Dhabi Al Bustan
Location: Sheikh Rashid Bin Saeed Street, Abu Dhabi, United Arab Emirates
Job Type: Full-Time
Department: Rooms Division

About Novotel Abu Dhabi Al Bustan

Novotel Abu Dhabi Al Bustan is a contemporary 4-star hotel situated in the heart of Abu Dhabi. As part of the Accor Group, we are committed to delivering exceptional guest experiences and fostering a dynamic work environment.

Role Overview

We are seeking a courteous and professional Telephone Operator to manage all incoming and outgoing calls, ensuring efficient communication within the hotel and with external clients. The ideal candidate will be the first point of contact for guests, providing information and assistance as needed.

Key Responsibilities

• Answer all internal and external calls promptly and professionally.

• Direct calls to appropriate departments or personnel efficiently.

• Provide information about hotel services, room availability, amenities, and local attractions.

• Log and execute wake-up call requests accurately and on time.

• Handle emergency and security calls in accordance with hotel protocols.

• Take guest messages and ensure timely delivery.

• Assist with guest requests or complaints over the phone, escalating when necessary.

• Monitor and operate the hotel’s switchboard and other communication systems.

• Update the internal telephone directory as needed.

• Maintain confidentiality and privacy of guest information.

Qualifications

• High school diploma or equivalent.

• Previous experience in a similar hospitality or customer service role is preferred.

• Excellent phone etiquette and communication skills.

• Good knowledge of hotel operations and services.

• Ability to multitask and remain calm under pressure.

• Proficient in using telephone systems and basic computer applications.

• Fluency in English; additional languages are a plus.

Why Join Us?

At Novotel Abu Dhabi Al Bustan, we believe in nurturing talent and providing opportunities for growth within the Accor Group. Our team members enjoy a supportive work environment, comprehensive training programs, and the chance to be part of a global hospitality leader.

How to Apply

Interested candidates are invited to submit their resume and cover letter to our Human Resources department at H6533@accor.com. Please include “Telephone Operator Application” in the subject line.

Novotel Abu Dhabi Al Bustan is an equal opportunity employer committed to diversity and inclusion.