First Abu Dhabi Bank (FAB)

📞 Hiring Now: Team Leader – Contact Centre in Abu Dhabi | First Abu Dhabi Bank (FAB)

Company: First Abu Dhabi Bank (FAB)
Location: Abu Dhabi, UAE
Job Title: Team Leader – Contact Centre
Industry: Banking & Financial Services
Employment Type: Full-Time

Are you ready to step into a leadership role at one of the most prestigious banks in the UAE? First Abu Dhabi Bank (FAB) is hiring a Contact Centre Team Leader to drive performance, customer satisfaction, and service excellence in its Abu Dhabi-based call center operations.

This is a golden opportunity for professionals in customer service, call center management, and banking operations to elevate their careers in the UAE’s financial sector, known for offering tax-free salaries, career stability, and premium benefits.

🌟 Key Responsibilities:

Lead, manage, and motivate a team of customer service representatives in the contact centre
Ensure all team members meet or exceed KPIs related to call handling time, customer satisfaction, and resolution rates
Monitor performance, provide regular feedback, and conduct training sessions to enhance service quality
Handle escalated customer inquiries and resolve complex issues efficiently
Collaborate with other departments to ensure seamless service delivery
Generate performance reports and suggest process improvements for better customer experience
Support the implementation of new banking services and digital tools in the contact centre

✅ Job Requirements:

Bachelor’s degree in Business Administration, Banking, or a related field
4–6 years of experience in a customer service or call centre environment, preferably in the banking sector
At least 2 years of experience in a team leadership or supervisory role
Strong leadership, communication, and conflict-resolution skills
Proficient in CRM systems and banking software
Ability to manage high-pressure situations and maintain a customer-first mindset
Fluency in English; Arabic is a plus

💼 Why Join First Abu Dhabi Bank (FAB)?

Work at the UAE’s largest bank with a strong global presence
Competitive tax-free salary and performance-based incentives
Employee training and leadership development programs
Career growth opportunities across multiple banking divisions
State-of-the-art contact centre infrastructure
Comprehensive health insurance and annual leave benefits

📩 How to Apply:

If you’re passionate about delivering world-class customer service and leading high-performing teams in a top-tier banking environment, we want to hear from you.

📧 Submit your updated resume to: careers@bankfab.com
Subject Line: Application for Team Leader – Contact Centre (Abu Dhabi)

Team Leader – Contact Centre in Abu Dhabi