Sales Executive NEW

Role and Responsibilities:

• Meeting and exceeding sales and profitability targets of the department.
• Successfully responsible for effectively implementing and monitoring the effectiveness of marketing activities.
• Responsible for collecting and compiling market information on various competitive brands.
• Present & demonstrate used cars to meet each customer’s individual requirements.
• Evaluate the used car on trade-in in accordance with the relevant guidelines.
• Making all deliveries of vehicles a special occasion & ensure all features & benefits are demonstrated & explained in detail.
• Liaise with the bank and insurance companies to obtain a favourable deal for the customer and the company.
• Ensure proper and accurate processing of paperwork & documentation.
• Utilize the company’s database for prospecting, repeat sales & referral.
• Ensure the prevailing pricing structure is always adhered to.
• Responsible to ensure timely receivables from the market
• Identifying methods for improvement in floor traffic control,
• Promoting cooperation between departments involved in Sales, Marketing, Service, and Parts,
• Proactively identifying any cosmetic, CI, health, and safety of other issues which require immediate attention in the showroom, and initiate action on the same,
• Reporting to the Management any issues which might contribute negatively to the achievement of customer satisfaction,
• Soliciting customer feedback at every opportunity through verbal comments or through the customer feedback questionnaire.
• Putting forward suggestions for improving the quality of customer satisfaction,
• Optimizing work processes that influence customer satisfaction in cooperation with the respective department heads
• Ensure the highest degree of customer satisfaction and retention at all times.
• Handling customer complaints and ensuring corrective action has been taken.
• Always communicate professionally with customers before, during & after the sale.
• Communicate and meet with customers on a regular basis with regard to promoting MINI Brand.
• Develops and maintain customer relationships and ensure customer. growth.
• Maintains and develops existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.
• Support the overall objectives of the department.
• Encourage & maintain a high level of team spirit within the department.
• Seeks, appreciates assists, and participates significantly in unit-specific projects or cross-departmental ones.
• Share responsibility for achieving customer growth and Departmental targets.
• Maintain the highest levels of MINI product knowledge & competitive products, personal development& integrity, quality standards, and business ethics.
• Takes the initiative, suggests, and develops plans to explore and create new relations, contacts, and sales opportunities to improve market penetration into existing and new markets.

Candidate Specifications:

• 5 + years of experience in used car sales
• Automotive background is preferred
• Friendly with adaptability to teamwork
• Premium-luxury service understanding
• Customer focused
• Result oriented