Hunter Careers

Job Description

Join a leading telecommunications company as a Relationship Executive within their Fujairah Contact Center. This exciting role involves working with a large tech company that is recognized as a premium brand in the global telecom industry. You’ll make a direct impact through email and social media-based customer support while contributing to service improvements and becoming part of a fast-paced professional team.

Responsibilities:

Accurately log events and troubleshoot customer inquiries or complaints.
Deliver first-level support via email communication channels aligned with company brand values.
Meet key performance indicators (KPIs) and service level agreements (SLAs) to ensure timely problem resolution.
Provide comprehensive information about telecommunications products and services.
Participate in process improvement initiatives and suggest alternative solutions.
Maintain strong knowledge of products, services, and telecom systems to effectively guide customers.

Requirements:

Must reside within a 50-mile radius of Fujairah, United Arab Emirates.
Minimum of 1 year of experience in contact center or customer service roles.
Proficiency in written English communication and providing support through email/social media channels.
Experience meeting KPIs and SLAs for customer satisfaction.
Basic troubleshooting skills in telecom-related issues.

Preferred Skills:

Over 2 years of experience in contact center environments.
Exposure to telecommunications products and services.

Application process

The first step will be with our AI career agent, Hunter, who’ll get to know you better to match you with this and other roles. Afterwards you’ll be evaluated by the hiring team.

Desired Skills and Experience:

Customer service, Troubleshooting, Written communication, Telecommunication systems, SLAs (Service Level Agreements), Key Performance Indicators (KPIs), Process improvement, Email support, Social media engagement, Product knowledge

Relationship Executive – Contact Center NEW