Merchandising Administrator NEW

Responsibilities:

• Update Order with accurate product information, line sheets, look books ready for the sales team.
• Ensure timely and consistent updates to facilitate virtual appointments and partner reviews.
• Maintain seasonal Critical Path with sample ready and delivery window information.
• Manage in-season information with updates on availability.
• Follow up on all aspects of orders once confirmations have been generated by the sales team to ensure on-time delivery to partners.
• Communicate orders to relevant departments to ensure smooth processing.
• Work with Merchandising, Supply Chain and Finance to create orders and generate all shipping documentation (e.g., commercial invoices, packing lists) on time.
• Liaise with partners on shipping documentation (invoices and packing lists) and delivery arrangements.
• Coordinate with internal teams and partners to manage order fulfilment.
• Maintain trackers and provide regular updates on order and delivery statuses.
• Address any fulfilment or delivery issues promptly to ensure partner satisfaction.
• Manage any returns/QC issues or short shipments

Required Skills:

• Proven experience in a similar administrative or support role, ideally in wholesale, merchandising or planning.
• Strong organizational and time management skills.
• Excellent attention to detail and accuracy.
• Solid knowledge of Microsoft Office Suite, particularly Excel.
• Familiarity with invoicing, payment tracking, and credit note processes.
• Strong communication skills and the ability to liaise with multiple stakeholders.
• Proactive, positive and solution-oriented mindset.
• Proficiency in using NuOrder or similar platforms is a plus.