Guest Relations Expert

Job Title: Guest Relations Expert
Location: Aloft Abu Dhabi (ADNEC)
Employment Type: Full-Time | Non-Management

Be the Face of Modern Hospitality

Join Aloft Abu Dhabi, where we celebrate individuality and transform hotel stays into vibrant, personalized experiences. As a Guest Relations Expert, you’ll be the heartbeat of our lobby, creating unforgettable first impressions and lasting connections.

Your Mission:

✨ Guest Experience Champion
✔ Master check-in/check-out with digital efficiency and warm hospitality
✔ Anticipate needs – from local dining tips to transport solutions
✔ Turn guest feedback into service improvement opportunities

🎯 Operational Excellence
✔ Handle luggage assistance with energy and care
✔ Maintain crisp professional standards in appearance and service
✔ Collaborate across teams to curate seamless stays

🌍 Local Insider
✔ Showcase Abu Dhabi’s hidden gems near ADNEC and Al Khaleej Street
✔ Recommend Aloft’s signature experiences (live music, W XYZ Bar)

Who We’re Looking For:

✅ Fresh graduates welcome – your personality matters more than experience
✅ Natural communicator (English fluency; Arabic a bonus)
✅ Physically energetic – comfortable standing/walking for shifts
✅ Tech-comfortable – quick learner of hotel systems
✅ Authentically you – we celebrate individuality

Why Choose Aloft?

🚀 Career Launchpad
• Grow within Marriott International’s 8,000+ properties
• Cross-training in front office, events, and more

💎 Lifestyle Perks
• Travel discounts at Marriott’s global portfolio
• Meal allowances and team celebrations
• Creative workspace that values self-expression

🌈 Inclusive Culture
• “You’re welcome here” philosophy
• Diversity-focused leadership programs

Ready to Apply?

📧 Email your CV to: hr.aloftabudhabi@alofthotels.com
📌 Subject line: “Guest Relations Expert Application – [Your Name]”

Aloft Abu Dhabi is an equal opportunity employer – individuality is our strength.

Turn check-ins into friendships and routines into memorable moments. ✌️🎶