Customer Service Specialist

🌟 Join Travelex as a Customer Service Specialist! 🌟

📍 Location: UAE (Flexible Location)
✈️ Company: Travelex – Global Leader in Travel Money

Your Mission:

Be the Friendly Voice of Travel Currency!
Every traveler has a story—and you’ll be the one ensuring their money needs don’t spoil the plot. As a Customer Service Specialist, you’ll turn currency queries into seamless experiences, one call or email at a time.

What You’ll Do:

📞 Customer Problem-Solver:

• Answer calls/emails about exchange rates, store locations, and travel money products.

• Turn frustrated travelers into loyal customers with your patience and know-how.

📋 Compliance Guardian:

• Ensure every interaction follows Central Bank UAE regulations.

• Document complaints meticulously (details matter!).

💡 Insight Sharer:

• Report customer feedback to help improve services.

• Share best practices with your team to raise the bar.

🏦 Behind-the-Scenes Hero:

• Assist with KYC checks and store visits when needed.

• Keep Workday tasks updated like a pro.

Who You Are:

✔ A People Person: You explain currency rules in simple terms.
✔ Calm Under Pressure: Angry customer? You’ve got this.
✔ Detail-Oriented: Spot a typo in rates from a mile away.
✔ Tech-Comfortable: CRM systems or Excel? No sweat.

Bonus If You Have:

• Knowledge of UAE Consumer Protection rules

• Multilingual skills (Arabic + English ideal)

Why Travelex?

🌍 Global Impact: Help travelers in 20+ countries.
📚 Grow With Us: Training on currencies, compliance, and tech.
🤝 Team Culture: Collaborative and supportive colleagues.
✈️ Travel Perks: Discounts on currency services (for your next adventure!).

Ready to Apply?

📩 Send Your CV + Short Note to:
careers@travelex.com
Subject Line: “Customer Service Specialist – UAE | [Your Name]”

P.S. In your note, tell us how you’d handle a customer upset about exchange rate fluctuations!