Customer Service Officer NEW

Job Responsibilities:

• Responsible for opening new accounts for branch clients in the DFM branch and ensure that all related paperwork is complete.
• Understand and fulfill branch clients’ needs and requests in a timely manner and report any complaints, or feedback provided to the relevant parties.
• Promote the firm’s services and answer branch clients’ inquiries comprehensively.
• Assist the branch clients to update account data, amend forms & issue and deliver checks.
• Stay up to date with Corporate Actions’ rules and regulations.
• Adhere to the market’s rules and regulations, and the firm’s policies and procedures.
• Ensure compliance with all applicable AML/CTF rules and regulations as required in the conduct of the role.
• Ensure timely completion of all relevant AML/CTF training provided by the Group.
• Ensure response to AML, CTF & sanctions inquiries in a timely manner.

Job Requirements:

• Bachelor’s degree or High school Diploma.
• 0 – 4 years’ experience in a similar customer centric role.
• Very good command of Arabic and English.
• Good Microsoft Office skills (Word, Excel and Power point).
• Excellent communication skills (written, verbal and listening).
• Able to build partnerships and work well in teams.
• Can identify problems and refer/escalate complex issues to a higher level.
• Able to work under pressure.
• Able to build partnerships and work well in teams.
• Flexible in handling new tasks.