Call Center Agent NEW

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound calls professionally and efficiently to address customer inquiries, complaints, and requests.
• Issue Resolution: Provide accurate information and resolve customer issues in a timely and courteous manner.
• Data Entry: Log customer interactions, issues, and feedback in the CRM system with attention to detail.
• Product Knowledge: Stay updated on company products, services, promotions, and policies to provide accurate assistance.
• Follow-Up: Conduct necessary follow-ups to ensure customer satisfaction and issue resolution.
• Service Quality: Meet or exceed performance targets such as call handling time, quality scores, and customer satisfaction.
• Team Collaboration: Work with team members and supervisors to improve processes and customer experiences.

Qualifications:

• High school diploma or equivalent; diploma or degree preferred.
• 1–3 years of experience in a call center or customer service role.
• Proficiency in MS Office and familiarity with CRM systems.

Key Skills:

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to work in a fast-paced environment and handle pressure.
• Customer-focused with a positive and professional attitude.