Aircraft Loading Supervisor NEW

Job Responsibilities:

• Implements departmental policies, processes, procedures and provides instructions to the team on the day of operations and ensures compliance with the established standards and procedures. z
• Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
• Leads team of staff on the day of operations, undertaking all loading and equipment operation activities to safely handle all arrival & departure flights efficiently.
• Coaches staff / team members in order to develop staff competencies, ensuring optimum performance.
• Supervises the turnaround process to ensure availability of resources on time, accurate operating process in line with the safety standards.
• Communicates regularly with team members and service partners to ensure all flights are handled in a timely manner and any problems are overcome efficiently.
• Supervises the loading process to ensure that the aircraft is loaded in line with the load sheet, Loading Instruction Report Form (LIRF) and any related documents for arrival, departure and turnaround flights.
• Coordinates and communicates regularly with Customer Service Team Leaders with regards to boarding status, any passenger offload and figures to ensure that the final load-planning information is updated and accurate.
• Escalates any Ground Services Equipment (GSE) serviceability concerns to the manager on shift.
• Coordinates with cockpit and cabin crew to obtain boarding clearance and fuel figures and ensures that this information is passed to the boarding team and load control.

Qualifications & Experience:

• High School with a Certificate or Diploma.
• Experience of 4-6 years in ground handling / aircraft handling or customer services.
• UAE Driving Licence in order to gain ADP to operate equipment.
• Proficient understanding of Airline Requirements and Turnaround process
• Have good Supervisory skills.
• Understanding of dnata airport operations KPIs.